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Privacy policy

All references to “”FirstOne Telecom”” below are to “”FirstOne Telecom LLC””, registered in USA/PA under Tax ID(TIN) : 46-2195542. FirstOne Telecom LLC offers its services via the website

Returns, Refunds and Exchanges Policy

How to get refunds for An Item

Your item (VoIP Account or VoIP Credit or VoIP Subscription) must be in its original unused condition to be eligible for refunds, unless there is a manufacturer defect. Your must contact us within 30 days of your purchase.

1. For new Customer, please email to request a refund and we will assign you a ticket #.

2. For existing Customer, please login in your VoIP Account and open a ticket to request a refund and the system will automatically open a ticket #.

3. Include in your request the reason for the refunds and the order #.

Returns, Refunds Exceptions

Some items cannot be returned if they are already used. These include VoIP Account or VoIP Credit or VoIP Subscription. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.


If your item (VoIP Package) is in like new condition, you may exchange it for a different item (VoIP Package). You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Shipping Policy

As a VoIP Provider, shipping consist:

  • to post the VoIP credit from our online Account to your online if the Item is VoIP Credit
  • to allow you access and manage your online Account if the item is a VoIP Subscription

All orders are processed within 48 hours Monday – Friday 8am – 6pm

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

FirstOne Telecom LLC

1625 Beverly BLVD
Upper Darby PA 19082
Pennsylvania – USA

Tax ID(TIN): 46-2195542

Tel : +1-215-385-5742