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Terms of use

All references to FirstOne Telecom below are to FirstOne Telecom LLC, registered in USA/PA under Tax ID(TIN) : 46-2195542. FirstOne Telecom LLC offers its services via the website

By using FirstOne Telecom, the customer agrees and undertakes:

  1. To use the service in accordance with these terms and conditions as may be varied by FirstOne Telecom by written notice. 
  1. In the event that the FirstOne Telecom service fails to operate and the customer diverts traffic to another carrier, FirstOne Telecom will not be responsible for that carrier s charges.
  1. Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever provided however nothing shall exclude or limit liability for death or personal injury caused by negligence.
  1. Disclosure of account details to persons other than the authorized employees of FirstOne Telecom is entirely at the customer s risk.
  1. The customer shall be liable for all charges and fees arising from the use of the account whether authorized or unauthorized, unless such unauthorized use is solely attributable to an act or omission on the part of FirstOne Telecom.
  1. FirstOne Telecom will use its reasonable endeavors to provide its service to the customer. FirstOne Telecom will not be held liable for ANY charges or damages to the customer should the customer be prevented from accessing the FirstOne Telecom system.
  1. Usage will be charged according to the rates shown in the current pre-paid FirstOne Telecom price list, shown in the customers Buying Rates area. These rates can be subject to change with 1 day notice.

FirstOne Telecom rate change announcements will be sent by Email to the customer s known Email address as stated in the Customer Info area of the Customer account. The Email will be sent one day before the changes take place.
FirstOne Telecom is not liable for damages resulting from Emails which did not reach the customer for whatever reason.
On demand of it s customers, FirstOne Telecom will authenticate any given IP address to connect to its SIP server. If the given IP is false or is not uniquely assigned to the customers account by his hosted voip switch provider, FirstOne Telecom will not be held liable.

  1. The required minimum initial payment and top up amount is EUR/USD 50,- (or such other sum as may be specified from time to time).
  1. Any refunds that are authorized will be refunded in the manner in which the payment was made, at the prevailing exchange rate. FirstOne Telecom reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.
  1. These terms and conditions also relate directly to other services FirstOne Telecom may offer.
  1. FirstOne Telecom reserves the right to close an account with a customer for any reason, and subject to clauses 8 and 10. Where exceeding EUR 25 unused credit will be returned.
  1. The Customer by continuing to use the service consents to FirstOne Telecom sharing customer information with any company affiliated to FirstOne Telecom as FirstOne Telecom considers necessary for the provision of the service.
  1. FirstOne Telecom shall have the right to make enquiries as to the credit worthiness of the customer and the customer consents to the disclosure to FirstOne Telecom by such parties of information relevant for such purpose.14.No VAT will be added to your VoIP credit purchases if you are a company outside USA. VAT will only be added to your VoIP credit purchases if you are a USA company.
  1. The customer agrees that FirstOne Telecom s records are conclusive evidence of the customer s use of the service and the charges payable. The customer accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the customer shall be deemed to be authorized by the customer and that the customer shall pay any charges arising from such use.
  1. If any term or provision, or portion thereof, of this Agreement shall be invalid or unenforceable, to that extent it shall be deemed omitted or omitted to the extent necessary to render it valid and enforceable, the remainder of the Agreement shall remain unaffected and in full force and effect.
  1. This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other agreements made between the parties whether written or oral. No waiver of any provision of this Agreement shall be deemed to be a further or continuing waiver of any provision of this Agreement.
  1. This Agreement may not be assigned in whole or part without the prior written consent of FirstOne Telecom. Such consent shall not be unreasonably withheld. FirstOne Telecom may assign this Agreement at any time.
  1. The termination of this Agreement howsoever arising shall not affect such of the provisions hereof as are expressed to operate or have effect thereafter.
  1. Continued use of the FirstOne Telecom service constitutes acceptance of these terms and conditions.
  1. Payments / Credit

Credit, purchased using any payment method, is valid for an indefinite period of time. There is no limit to the maximum amount of credit per user account. Unused credit, purchased, can be refunded within 90 days after purchase date by submitting a request at the customer service of the respective FirstOne Telephony LLC label. Upon a duly submitted refund request for credit purchased, FirstOne Telephony LLC will refund the credit balance, also in the event you terminate your user account.

FirstOne Telecom s Credit Card payments will appear as FirstOne Telephony LLC on your bank or card statement.


FirstOne Telecom LLC

1625 Beverly BLVD
Upper Darby PA 19082
Pennsylvania – USA

Tax ID(TIN): 46-2195542

Tel : +1-215-385-5742

For any payment inquiries, please use the link Customer Service under your Customer account or contact us.